From PVT EMAIL sent to an indie owner:
Dear Kobo program participant--
At ABA we are learning of numerous instances of
eReader malfunctions, particularly related to the Glo
demonstration units attached to the displayer. We are
sorry if you are experiencing difficulty with your
Kobo demo device.
IMPORTANT NOTE: The below instructions are to only be
used on the devices on your displayers. DO NOT
perform the below activities on regular devices that
are being sold in your stores. DO NOT advise
customers who have purchased a device to perform any
of the below activities. If your customers are
experiencing device issues, they can contact Kobo
customer care at [SNIP]
The following steps may correct the issue you are
experiencing:
Make sure the device is fully charged- charge for
a full 3 hours.
Perform a Pinhole (basic reset)
To perform a basic reset:
If possible, turn your eReader off.
Locate the small hole on the bottom of the
eReader.
Unfold a paperclip and slide an end into the
hole.
Press gently until you feel a click. Your
eReader should restart
If your device is still not working, you will need to
remove the security clamp and then perform the above
basic reset again.
[SNIP - Boring!!]
If your device is responding to touch, but still not
working properly, you will need to perform a factory
reset.
To perform a factory reset:
Tap the Menu icon at the top of the screen.
Tap Settings.
Tap Device Information.
Tap Factory Reset.
Tap Reset Now.
Should this fail to correct the issue, please contact
Ingram Customer Care at [SNIP] as your demo
device may be defective and will need to be sent back
to Ingram.
Please remember that the above instructions are for
demo devices only and not for any device that you'll
sell in the store. If you have other questions about
the demo devices or the Kobo program in general,
please do not hesitate to reach out.
Dear Kobo program participant--
At ABA we are learning of numerous instances of
eReader malfunctions, particularly related to the Glo
demonstration units attached to the displayer. We are
sorry if you are experiencing difficulty with your
Kobo demo device.
IMPORTANT NOTE: The below instructions are to only be
used on the devices on your displayers. DO NOT
perform the below activities on regular devices that
are being sold in your stores. DO NOT advise
customers who have purchased a device to perform any
of the below activities. If your customers are
experiencing device issues, they can contact Kobo
customer care at [SNIP]
The following steps may correct the issue you are
experiencing:
Make sure the device is fully charged- charge for
a full 3 hours.
Perform a Pinhole (basic reset)
To perform a basic reset:
If possible, turn your eReader off.
Locate the small hole on the bottom of the
eReader.
Unfold a paperclip and slide an end into the
hole.
Press gently until you feel a click. Your
eReader should restart
If your device is still not working, you will need to
remove the security clamp and then perform the above
basic reset again.
[SNIP - Boring!!]
If your device is responding to touch, but still not
working properly, you will need to perform a factory
reset.
To perform a factory reset:
Tap the Menu icon at the top of the screen.
Tap Settings.
Tap Device Information.
Tap Factory Reset.
Tap Reset Now.
Should this fail to correct the issue, please contact
Ingram Customer Care at [SNIP] as your demo
device may be defective and will need to be sent back
to Ingram.
Please remember that the above instructions are for
demo devices only and not for any device that you'll
sell in the store. If you have other questions about
the demo devices or the Kobo program in general,
please do not hesitate to reach out.