Recently I bought Aura H2O. I also use Win7 64 Ultimate.
On first installation when I plugged device in USB I received message to install desktop software from given link (on screen of device). I downloaded desktop software while I kept device plugged in USB.
Device wasn't recognized until I plugged device out of USB and plugged it in different USB port.
After that I have two problems:
a) I couldn't safely eject device, not with Kobo desktop, not with standard option. Only way (except just plugging it out) is to open explorer, choose eject on kobo drive letter, receive message that it can't be done and choose to continue, ignoring that it can't be done.
b) USB port that I first plugged device behaves strangely. Sometimes I receive message that USB device failed and it couldn't be used. This is more often than not. But sometimes works.
Other USB port works fine.
I tried do remove device drivers, but it didn't helped.
I asked Kobo, they said to uninstall desktop software and install it again. Is there some other advice? Has someone had similar experience with device?
On first installation when I plugged device in USB I received message to install desktop software from given link (on screen of device). I downloaded desktop software while I kept device plugged in USB.
Device wasn't recognized until I plugged device out of USB and plugged it in different USB port.
After that I have two problems:
a) I couldn't safely eject device, not with Kobo desktop, not with standard option. Only way (except just plugging it out) is to open explorer, choose eject on kobo drive letter, receive message that it can't be done and choose to continue, ignoring that it can't be done.
b) USB port that I first plugged device behaves strangely. Sometimes I receive message that USB device failed and it couldn't be used. This is more often than not. But sometimes works.
Other USB port works fine.
I tried do remove device drivers, but it didn't helped.
I asked Kobo, they said to uninstall desktop software and install it again. Is there some other advice? Has someone had similar experience with device?