A question that has been raised numerous times (in other threads) is how does one contact Kobo when one wins a device in the Kobo (monthly) Contest.
The device winners are usually told that they will be contacted (via email) within two days of winning. But it seems that that is not the usual case.
When some winners have contacted Kobo Customer Service they've been told all sorts of things including that they have to supply screen shots of the emails announcing their win and one poster even had to complete a 'skills' test (maths) to continue on with the process of receiving the prize. Which they still haven't received.
At least one other poster gave up trying to collect their device prize because none of their information was ever acted upon.
Yet other winners have been told that there is no record of the email conversations between themselves and Kobo about their win - even after they provide screen shots of all the conversations and the winning email info.
So .... how does one go about claiming their device that they can prove they won in the Kobo Contest?
The device winners are usually told that they will be contacted (via email) within two days of winning. But it seems that that is not the usual case.
When some winners have contacted Kobo Customer Service they've been told all sorts of things including that they have to supply screen shots of the emails announcing their win and one poster even had to complete a 'skills' test (maths) to continue on with the process of receiving the prize. Which they still haven't received.
At least one other poster gave up trying to collect their device prize because none of their information was ever acted upon.
Yet other winners have been told that there is no record of the email conversations between themselves and Kobo about their win - even after they provide screen shots of all the conversations and the winning email info.
So .... how does one go about claiming their device that they can prove they won in the Kobo Contest?