Aura Driver not successfully installed

I am absolutely stumped about what I am supposed to do about this

When I first connected it it came up on my pc driver not successfully installed, therefore I cannot access my kobo from my PC

I tried a factory reset
tried going through device manager and uninstalling, disconnecting reconnecting
tried different cables and I have 2 usb ports, tried both of those.

I connect my phone to my PC to charge it and it's still working fine.

I've connected it to my laptop and it will connect there so I'm going to try downloading calibre then transferring all my books across but if I hadn't of had my laptop the reader would've been pretty useless to me :(