I purchased a $50 kobo gift card while waiting for a replacement credit card. Put it on my account and it was all good. Purchased a second one when that ran low. However for some reason it didn't show up on my account, and I had discarded the card.
Contact kobo customer care. Get an email saying they will call me in 30 minutes. 2 days later contact customer care. Get an email saying they will phone me in 30 minutes. 24 hours later receive an email from customer care.
After days of re-explaining the problem to them several times they say : "sorry, we have no record of it, we can't do anything for you. Try contacting the store where you bought it". Even though I had proof of purchase, kobo refused to do anything. Of course the store has nothing to do with it, the fact that kobo suggested that just added to my irritation.
I have been using kobo ever since the kobo touch came out. I have quite honestly spent hundreds of dollars in that "store". They come up with all these discounts, and send emails if you don't buy books, but they can't credit me for $50 that their system screwed up? I told them I would return to nookbooks.
Thing is I'm canadian, and though I have a nook colour and an account I don't really feel comfortable buying nookbooks from them. I assume the iBookstore will be a hassle to read on anything but my phone. I don't have a lot of options I feel and I'm just getting tired of dealing with the whole mess.
I think I'd like to go back to buying a book in a store, and having it in my possession, lending it to a friend if I like or sharing with my daughter without all the hassle and hoops all these ebook companies seem to have.
I can often buy the paper books cheaper anyways, since stores don't seem restricted in putting discounts on them. :rolleyes:
{vent finished}
Deborah
Contact kobo customer care. Get an email saying they will call me in 30 minutes. 2 days later contact customer care. Get an email saying they will phone me in 30 minutes. 24 hours later receive an email from customer care.
After days of re-explaining the problem to them several times they say : "sorry, we have no record of it, we can't do anything for you. Try contacting the store where you bought it". Even though I had proof of purchase, kobo refused to do anything. Of course the store has nothing to do with it, the fact that kobo suggested that just added to my irritation.
I have been using kobo ever since the kobo touch came out. I have quite honestly spent hundreds of dollars in that "store". They come up with all these discounts, and send emails if you don't buy books, but they can't credit me for $50 that their system screwed up? I told them I would return to nookbooks.
Thing is I'm canadian, and though I have a nook colour and an account I don't really feel comfortable buying nookbooks from them. I assume the iBookstore will be a hassle to read on anything but my phone. I don't have a lot of options I feel and I'm just getting tired of dealing with the whole mess.
I think I'd like to go back to buying a book in a store, and having it in my possession, lending it to a friend if I like or sharing with my daughter without all the hassle and hoops all these ebook companies seem to have.
I can often buy the paper books cheaper anyways, since stores don't seem restricted in putting discounts on them. :rolleyes:
{vent finished}
Deborah