Kobo Touch in an on-going loop.

Hello, Everyone,

:thumbsup:First let me thank everyone who's been posting on this site as a lot of the threads have been very helpful to me and it's been good to read and learn about other ereaders.

Right, my problem. I have had a Kobo Touch for two years and only had minor problems, which were fixed by reading these threads, otherwise it's worked great.

Recently I sync/updated to the new software, and my problems began.:smack:
In the end I decided to return to the prior settings. I started a 'factory reset' which is still running. The longest time I left the Touch running was six hours on charge and the on overnight. In the morning the Touch was still running the 'factory reset'.

I have tried a number of things, several from this site. Different computers, leads, all of the advice listed on other threads. No joy. A number of people have this problem, but my problem is slightly different in that:
I cannot access the Touch via the computer, there is no sign on Explorer that a device has been plugged in.

I checked the forum, and tried the solutions offered, eg, access Device Manager, linked to microsoft ran one of their programs to see if could find the Touch, reset the setting on the computer etc.

I think I'm unable to access the Touch as the Program cannot be accessed while the 'factory reset' is running. It's stuck on one single section.

Q. How can I stop the loop and how can I access the Touch?
Q. If I can do that how can I load a new software?
Did ask Kobo if I could use a SD Card, but informed that Kobo doesn't support that.

I've pretty much decided that this Touch is now a write off, but thought I'd ask first.

Thanks in advance,:thanks:
V. Mohan