Hi from a new site member!
I recently got an Aura HD and while I'm mostly happy with it, it seems to have a bug when viewing some (but mysteriously, not all) of my pdfs. Whereas a new pdf page usually fits to the screen and can then be zoomed into and panned around, with the buggy ones only about the top left quarter of each page is displayed and no zooming or panning is possible. When I turn the page, I just see the top left quarter or so of the next page. The pdfs display normally on my Mac, in Acrobat and other programs. I got them onto my Aura HD using Calibre 1.32.0 and the software version on my Aura HD is 3.3.0 (8eb9c1f8b2, 4/17/14). I've done a couple of soft resets on the Aura HD and also tried changing the date/time because i read on a forum that that can sometimes fix bugs. I contacted Kobo customer service and although they were very polite, they were also useless. I tried to send them copies of the pdfs I'm having trouble opening and was told that they're not allowed to download any files they're emailed. So, I'm out of ideas. Has anyone else had this problem?
Thanks in advance, for any pointers!
I recently got an Aura HD and while I'm mostly happy with it, it seems to have a bug when viewing some (but mysteriously, not all) of my pdfs. Whereas a new pdf page usually fits to the screen and can then be zoomed into and panned around, with the buggy ones only about the top left quarter of each page is displayed and no zooming or panning is possible. When I turn the page, I just see the top left quarter or so of the next page. The pdfs display normally on my Mac, in Acrobat and other programs. I got them onto my Aura HD using Calibre 1.32.0 and the software version on my Aura HD is 3.3.0 (8eb9c1f8b2, 4/17/14). I've done a couple of soft resets on the Aura HD and also tried changing the date/time because i read on a forum that that can sometimes fix bugs. I contacted Kobo customer service and although they were very polite, they were also useless. I tried to send them copies of the pdfs I'm having trouble opening and was told that they're not allowed to download any files they're emailed. So, I'm out of ideas. Has anyone else had this problem?
Thanks in advance, for any pointers!
