Kobo replaced my Touch because the battery remaining depleted quickly (roughly 10 days with little reading activity, though I wondered if it wasn't just the firmware causing the problem). It seemed like earlier firmware ie 2.1 didn't really have the problem. The second Touch is nearly the same, now Tier 2 customer service is admitting there are 'inaccuracies' in the battery remaining indicator, ha! They claim that battery life should be the same (same as what??!) regardless of what the battery meter says. Has anyone else run into this, is this a known issue with all or just some Touches? It seems like customer service pastes responses whether they are related or not, and hope you will get tired of it and go away - without actually getting resolution. Suffice it to say that Kobo's customer service is terrible and I never thought I would say it but I think Amazon's is better.
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