Hi,
I have the older Kobo Wifi/wireless model & been using happily for a year or two.
Recently I connected to the wifi to download a purchased ebook. I was forced to perform a firmware download/upgrade to do this.
It downloaded ok.
But never finished the install/upgraded.
Eventually I turned it off/on & it's been a mess ever since.
When I switch it on I just get the blank screen with "Kobo Read On" logo & the row of 7 blocks below that continually cycle through - but nothing else.
I've tried a soft/basic reset using a paperclip in the back. still the same.
Also tried a factory/hard reset - using paperclip+Menu+Middle-Dpad.. this says it is initialising the usb partition & then says to connect the ereader to the usb... which i've done in windows running the latest kobo client. It then says "copying files" but it's not doing anything.. Windows doesn't recognise the kobo as a usb device anymore (& nor does ubuntu/linux - which I normally use) - and nor does the kobo windows client s/w. When I finally unplug the kobo from the usb, it says "updating software", then "update successful", then reboots - but it hasn't done anything & I am back to the "kobo read on" & row of moving blocks!
:(
I've also tried the CTRL+SHIFT+U in the kobo client/library - nothing
I've raised a log with Kobo customer care, but so far they've only suggested the soft/basic reset (even though I told them all this infomation - I guess you have to start at the start!! :blink: )
Does anybody have any suggestions please?
:help:
I have the older Kobo Wifi/wireless model & been using happily for a year or two.
Recently I connected to the wifi to download a purchased ebook. I was forced to perform a firmware download/upgrade to do this.
It downloaded ok.
But never finished the install/upgraded.
Eventually I turned it off/on & it's been a mess ever since.
When I switch it on I just get the blank screen with "Kobo Read On" logo & the row of 7 blocks below that continually cycle through - but nothing else.
I've tried a soft/basic reset using a paperclip in the back. still the same.
Also tried a factory/hard reset - using paperclip+Menu+Middle-Dpad.. this says it is initialising the usb partition & then says to connect the ereader to the usb... which i've done in windows running the latest kobo client. It then says "copying files" but it's not doing anything.. Windows doesn't recognise the kobo as a usb device anymore (& nor does ubuntu/linux - which I normally use) - and nor does the kobo windows client s/w. When I finally unplug the kobo from the usb, it says "updating software", then "update successful", then reboots - but it hasn't done anything & I am back to the "kobo read on" & row of moving blocks!
:(
I've also tried the CTRL+SHIFT+U in the kobo client/library - nothing
I've raised a log with Kobo customer care, but so far they've only suggested the soft/basic reset (even though I told them all this infomation - I guess you have to start at the start!! :blink: )
Does anybody have any suggestions please?
:help: