As an Amazon e-reader user (Kindle DX, Kindle Keyboard), I've always been intrigued by the Kobo devices but haven't had an excuse to get one until now, as I'm looking to replace the smaller model with one with a light, and have heard good things about the Aura HD's screen. The fact that the Kobo website is running a promotion ($20 off their e-readers) only encouraged me to give it a shot. Now the problem...
I can't complete the order. Upon selecting "PLACE ORDER", a message "processing your order, please wait..." appears, but nothing happens. I've tried a different credit card, three different browsers, tried without using the promotion code, tried two different devices (laptop and tablet), even created a new Kobo account, but it refuses to complete the order. Called their customer service number, and while the representative was kind, they are apparently unable to process orders over the phone. She instead escalated me to the 'Direct Orders Department" (apparently they cannot connect me directly to them over the phone), but its been almost 48hrs now and I haven't heard back from them. And I kid you not, even though she likely meant nothing intentionally snarky by it, she actually said to go out and check a few stores in my area to see if they have it.
Does anyone know of any reputable website that I could purchase an Aura HD in Onyx (that would allow Kobo to honor a warranty request, though lord only knows what hoops I'd have to go through)? Tried looking at Walmart, Best Buy, even Buy.com (Kobo's parent company) and that model isn't sold. Ironically, Amazon has several through third-party sellers, but I'd rather not go that route (same with Ebay).
EDIT: I'm located in New York.
I can't complete the order. Upon selecting "PLACE ORDER", a message "processing your order, please wait..." appears, but nothing happens. I've tried a different credit card, three different browsers, tried without using the promotion code, tried two different devices (laptop and tablet), even created a new Kobo account, but it refuses to complete the order. Called their customer service number, and while the representative was kind, they are apparently unable to process orders over the phone. She instead escalated me to the 'Direct Orders Department" (apparently they cannot connect me directly to them over the phone), but its been almost 48hrs now and I haven't heard back from them. And I kid you not, even though she likely meant nothing intentionally snarky by it, she actually said to go out and check a few stores in my area to see if they have it.
Does anyone know of any reputable website that I could purchase an Aura HD in Onyx (that would allow Kobo to honor a warranty request, though lord only knows what hoops I'd have to go through)? Tried looking at Walmart, Best Buy, even Buy.com (Kobo's parent company) and that model isn't sold. Ironically, Amazon has several through third-party sellers, but I'd rather not go that route (same with Ebay).
EDIT: I'm located in New York.