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Glo Reader or firmware issue?

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I had a few issues when I bought a Glo back in June this year, such as the reader hanging and occasional skipping pages. I was going to revert to an older firmware, but never got round to it as things seemed to settle down. So, I stopped it doing updates by turning off wi-fi, and I thought I was still on 2.6.1b.

The other day, I finished a book and just wanted to check something further back in the book, and the Glo just froze. Instead of using a paperclip in the bottom, I stupidly did a factory reset so now I have 2.10.0 firmware, but nothing has been going right since. I can't even use the Glo for more than about a minute before it freezes again. When the home page appears, the book cover designs are all blank, and each time I restart all the preferences are back at default settings again.

Numerous pin resets, and a couple more factory resets have done nothing. I read that there can be issues if the time/date is set incorrectly, and sure enough the time was incorrect. I corrected that and it appeared to work OK, the book cover designs appeared and all worked fine for a little longer, but as soon as I disconnected wi-fi things went pear-shaped again. I put wi-fi back on, and tried switching off and on again, putting into sleep mode and waking again, and things seemed to be OK. Great. Not. This morning it won't switch on at all (I left it on sleep overnight - which is what I normally do).

I am starting to suspect that connecting to Kobo Desktop to download my books has given me the new firmware without me realising. I am also starting to suspect that this is going back to the shop for a refund!!

Could this be the fault of the firmware, or the Glo itself?

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