Kobo Support, What Can I Expect?

Hi

I am thinking of buying my first Kobo ereader.

I started with Sony ereaders and knew with them not to expect any support, that's how I found Mobileread all those years ago, then I switched to Amazon, and their support is brilliant so I was wondering, what support can I expect for a Kobo device?

I just want to be prepared that's all so any info and guidance would be appreciated. Thanks