Hello all, I am a new poster here but have been reading for a while.
I am not sure if this has already been discussed but as I have now had this error twice I thought I would make a post about it. I have now had a corrupt book be downloaded twice, both times when using a promo code or purchasing a sale item. The book sends my kobo touch haywire so that it requires resetting and when it has recovered the book I was reading at the time goes into a loop where it is stuck on one chapter and then for all the other books the stats will not move beyond 0 or 1% read despite being read much more.
The support team took me through a process designed to identify the problem book, but none of them appeared to have any problems according to their specification.
The only way I have found to fix this is for kobo to completely delete all of the items from my library and add them back in again, they actually asked me to do it and I refused, and I am glad that I did because they ended up unable to move them back and manually had to add them in using my purchase history record.
Has anyone else had this occur to them? Is there an easier way to get around it for next time, I am not disillusioned enough to assume there won't be one!
I am not sure if this has already been discussed but as I have now had this error twice I thought I would make a post about it. I have now had a corrupt book be downloaded twice, both times when using a promo code or purchasing a sale item. The book sends my kobo touch haywire so that it requires resetting and when it has recovered the book I was reading at the time goes into a loop where it is stuck on one chapter and then for all the other books the stats will not move beyond 0 or 1% read despite being read much more.
The support team took me through a process designed to identify the problem book, but none of them appeared to have any problems according to their specification.
The only way I have found to fix this is for kobo to completely delete all of the items from my library and add them back in again, they actually asked me to do it and I refused, and I am glad that I did because they ended up unable to move them back and manually had to add them in using my purchase history record.
Has anyone else had this occur to them? Is there an easier way to get around it for next time, I am not disillusioned enough to assume there won't be one!