Kobo.com order processing time

For any of you that have ordered a device directly from kobo.com what has been your experience as far as how long it takes before getting shipped? I placed an order for a Kobo Glo on May 1st and never even got an email confirming the the order was placed. Concerned that maybe it got lost or something I called the next day just to confirm they had my order and there wasn't any problem with the information I provided. The support person found my order and stated it was "processing" but should be shipped out shortly. So I let a few days go by and still no shipping notice so I call again to make sure there was nothing on my end holding it up. The support person indicated that it was still "processing" and when I asked how long that takes I was floored when she tells me it can take between 5 business days to TWO WEEKS before it even gets to the shipped stage! Is this normal Kobo service? I can't imagine what could possible take two weeks to process a web order.

So what about everyone else - is this just business as usual for Kobo?

BTW - I know this is my first post - been lurking for a long time and the wealth of info in the forums helped immensely as I decided what e-reader to buy. I used to own an original Nook V1, bought an iPad about a year ago and sold the Nook but found over the last year I really missed the e-ink so am back in the market. The Glo seems like the best bet for my needs (Glo feature, epub and library access etc.) but man they have to fix their OTD process if they are serious about being competitive!