It seems after my Kobo Touch updated about a month ago it stopped working. (Well it definately stopped working and I'm guessing it was because of the update). If I remember correctly it was frozen on some screen so I reset it using the pin hole. Of course then I had to set it back up again by connecting it to the computer. That's when the fun really started. It got stuck checking for books (step 3 of 4). Here's what I tried then
Resetting it again
Restarting my computer
Turning off all virus protection programs and spyware programs
Trying another computer
Trying another USB cord
Resetting it again and again and again and trying all the steps above again and again and again
Gave up and contacted Kobo Help.
So they wanted to replace the Kobo. Ok fine. 3 weeks later (and another email to them) I finally get the "new" Kobo.
Issue #1: There's no return label to ship back the old one. They expect me to pay them. They never even asked if that was ok, they just shipped out the replacement.
Issue #2: This "new" is stuck at the same spot, too. This time I tried uninstalling the Kobo software and downloading it again. Tried a different usb cord and a different port on my computer and... one sec, let me check... yup, it's still checking for books. It's been maybe 10 minutes now. Is there anything else I can try?
I'm beyond pissed right now. The Kobo I original had is just under a year old and I still have the receipt. If this can't be fixed (and I'm all for fixing it) is there anyway I can just get my money back?
Resetting it again
Restarting my computer
Turning off all virus protection programs and spyware programs
Trying another computer
Trying another USB cord
Resetting it again and again and again and trying all the steps above again and again and again
Gave up and contacted Kobo Help.
So they wanted to replace the Kobo. Ok fine. 3 weeks later (and another email to them) I finally get the "new" Kobo.
Issue #1: There's no return label to ship back the old one. They expect me to pay them. They never even asked if that was ok, they just shipped out the replacement.
Issue #2: This "new" is stuck at the same spot, too. This time I tried uninstalling the Kobo software and downloading it again. Tried a different usb cord and a different port on my computer and... one sec, let me check... yup, it's still checking for books. It's been maybe 10 minutes now. Is there anything else I can try?
I'm beyond pissed right now. The Kobo I original had is just under a year old and I still have the receipt. If this can't be fixed (and I'm all for fixing it) is there anyway I can just get my money back?